Terms of Service

Katch AI Inc. ("we", "our", "us") operates hegl, the agentic automation platform available at hegl.ai. These Terms of Service form a binding agreement between us and the person or organization using the service ("you", "your").

By creating an account, accessing the platform, or using any part of the service, you accept these terms. If you are accepting on behalf of a company or other organization, you confirm you have authority to bind it, and "you" means that organization.

If you do not agree to these terms, do not use the service. Our Privacy Policy and Cookie Policy are part of this agreement.

hegl lets you describe a process you run manually, connect the systems that process touches, and have AI agents build and run it as an automated workflow — with a human decision step wherever your process requires one.

We provide the service on a subscription basis. We may add, change, or remove features as the product develops. Where a change materially reduces functionality you rely on, we will give you notice as described in Changes to the service and these terms.

hegl accounts belong to an organization. The organization's administrators control who can join, what roles members hold, and what each member can see and do. If your access is administered by an organization, that organization controls your account and the content in it.

You are responsible for the accuracy of your account details, for keeping your credentials secure, and for all activity that happens under your account. Tell us promptly at product@gocatch.ai if you believe an account has been compromised.

You must be at least 18 years old and able to form a binding contract. The service is intended for business use, not for personal or household purposes.

You agree not to:

• use the service in violation of any applicable law, or to process content you have no right to process;
• connect a third-party account you are not authorized to connect, or grant permissions beyond what your organization permits;
• attempt to gain unauthorized access to the platform, other customers' data, or the systems of our providers;
• probe, scan, or test the vulnerability of the service, or defeat any access control or rate limit, except under a security disclosure we have authorized in writing;
• reverse engineer, decompile, or attempt to derive the source code or underlying models of the service, except where that restriction is prohibited by law;
• resell, sublicense, or provide the service to third parties as a standalone offering;
• use the service to build a competing product, or to benchmark it for publication without our written consent;
• interfere with the integrity or performance of the platform, including by overloading it or by automating usage in a way that degrades it for others.

You are responsible for configuring your workflows lawfully. If your automations act on personal data, regulated records, or documents subject to sector-specific rules, ensuring that use is permitted is your responsibility, not ours.

We may suspend access without notice where we reasonably believe continued use presents a security risk, a legal risk, or a risk of harm to the service or other customers. We will tell you why, and restore access once the issue is resolved.

You keep all rights in the content your workflows act on: the process descriptions, procedures, example documents you share while building an agent, and the documents, messages, and records your workflows read from the systems you connect ("customer content"). We claim no ownership of it.

You grant us a limited licence to host, process, and transmit customer content solely to operate the service for you — to build and run the workflows you configure and to maintain the evaluation records that let you verify how your own agents are performing. This licence exists only to provide the service and ends when the content is deleted.

We do not use your content to train generalized AI models. Evaluation records are scoped to your account and are never aggregated across customers. How we handle personal data within customer content is set out in the Privacy Policy.

We retain all rights in the platform itself — the software, models, interfaces, and documentation — and in any improvements to it. Feedback you send us may be used freely to improve the product, without obligation or attribution.

hegl uses AI agents to interpret documents and execute the steps you configure. AI systems can be wrong. Output may be inaccurate, incomplete, or unsuitable for a given purpose, and similar inputs may produce different results.

The service is a tool that supports your process; it is not a substitute for professional judgment. You are responsible for deciding where a human decision step belongs in your workflows, for reviewing output before relying on it, and for any action taken on the basis of it. Do not use hegl as the sole basis for legal, financial, medical, or compliance determinations.

You are responsible for the instructions you give your agents and for the consequences of workflows you configure and enable.

The service connects to third-party systems you authorize — for example Google Workspace, Dropbox, or Box. When you connect an account, you authorize us to access it within the permissions shown on that provider's consent screen, and only to execute the workflow steps you have configured.

Your use of those third-party services remains governed by your agreement with the provider. We are not responsible for their availability, their behaviour, or changes they make that affect your workflows. If a provider revokes access or changes an interface, your automations may stop working, and that is outside our control.

You can disconnect any account at any time. We delete the stored credential when you do.

Paid plans are billed in advance on the cycle stated at purchase. Fees are quoted in US dollars and are exclusive of taxes; you are responsible for any sales, use, VAT, or similar taxes, other than taxes on our income.

Subscriptions renew automatically for successive periods unless cancelled before the renewal date. You can cancel at any time; cancellation takes effect at the end of the current period, and access continues until then.

Except where required by law, fees already paid are non-refundable. If a payment fails, we may suspend access until it is resolved. We may change pricing with at least 30 days' notice before it applies to your next renewal.

Each side may receive information the other treats as confidential. Each agrees to protect the other's confidential information with at least reasonable care, to use it only for purposes of this agreement, and not to disclose it except to personnel and advisers bound by comparable obligations.

This does not cover information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law — in which case the receiving party will give notice where it lawfully can.

For customer content processed through the platform, we act as a data processor on your organization's behalf and process it on your documented instructions. For account and usage data, we act as controller. Full detail is in the Privacy Policy, including our sub-processors, retention windows, and security measures.

Where GDPR or comparable law requires a data processing agreement, one is available on request at product@gocatch.ai.

This agreement runs while your account is open. You may close your account at any time. We may terminate or suspend it if you materially breach these terms and do not fix the breach within 30 days of notice, or immediately where the breach cannot be fixed or where continued access presents a serious risk.

We may also discontinue the service as a whole with at least 90 days' notice, in which case we will refund any prepaid fees covering the period after termination.

On termination your right to use the service ends. You can export your data before closing the account, and can request an export within 30 days after. Customer content is then deleted within 90 days, as described in the Privacy Policy. Sections covering ownership, confidentiality, disclaimers, liability, indemnification, and governing law survive termination.

We warrant that we will provide the service with reasonable skill and care, and that we will not materially reduce its security protections during a paid term.

Beyond that, the service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that AI output will be accurate or complete.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you. Nothing here limits rights you have as a consumer under mandatory local law.

To the fullest extent permitted by law, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised such damages were possible.

Our total liability arising out of or relating to this agreement is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to either side's liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law. They also do not limit your obligation to pay fees due.

You will defend and indemnify us against third-party claims arising from your customer content, your use of the service in breach of these terms, or your violation of law or of a third party's rights.

We will defend and indemnify you against third-party claims that the service, used as permitted, infringes their intellectual property, and will pay resulting damages or settlements we agree to. If such a claim arises, we may modify the service, obtain a licence, or terminate the affected part with a pro-rata refund.

In each case the indemnified party must give prompt notice, allow the other to control the defence, and provide reasonable cooperation.

We may update these terms from time to time. Material changes will be communicated by email or an in-product notice at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms; if you do not, you may close your account before they apply.

The latest version is always available at hegl.ai/terms.

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute, and both sides consent to that jurisdiction.

Before filing, please contact us at product@gocatch.ai — most disputes can be resolved informally, and we will engage in good faith for 30 days.

If you are a consumer resident in the EU/EEA or another jurisdiction whose law grants you the right to bring proceedings locally, nothing here removes that right.

These terms, together with the Privacy Policy and Cookie Policy and any order form, are the entire agreement between us on this subject and replace any prior understanding.

You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it. Neither side is liable for delays caused by events beyond its reasonable control.

We may identify you as a customer by name and logo unless you tell us at product@gocatch.ai that you would rather we did not.

Questions about these terms? Email us at product@gocatch.ai, or write to Katch AI Inc., 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States.